If for some reason you are not completely satisfied with your purchase, we offer a UK Returns Policy on all Refund / Exchange requests.
All items must be returned within 28 days of receipt of the order with the completed Online Returns Form enclosed, and must be returned new, unused, and in the original packaging with all FOALES garment tags and labels attached.
Once we have received your returned item(s) at our offices, we will send you an email to confirm receipt of the returned goods. Please allow 10 working days for your return to reach us. We cannot be held responsible for item(s) lost in transit.
We will then inspect the returned item(s) and providing the order has been sent back as per the FOALES Returns Policy, we will process your return request within 14 days of receipt of the returned goods and will send you further email notification to confirm this.
Visit the Returns + Exchanges page for further information.
We thoroughly inspect all our products before shipping to ensure the highest possible standards, but if for some reason the product you have received is damaged or has a clear manufacturing fault, please contact us immediately.
Please take extra care when trying on your garments. We recommend wearing a protective scarf to avoid transferring cosmetics onto fabric and removing all deodorant, fragrances and jewellery.
Any item(s) returned as ‘Faulty’ will be inspected by our Garment Technician and any item(s) that are returned damaged as a result of wear and tear will not be considered as faulty and will be returned back to the customer. (Examples of wear and tear are item(s) that are returned soiled, marked or with any stains or perfume odours, material that contains fabric pulls, snags or bobbles or garments washed incorrectly.)
If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be replaced, if the return is considered a manufacturing fault.
Please contact Customer Care if you have experienced a manufacturing fault with one of our products to discuss your options prior to returning the item(s).